SHIPPING POLICY

Last modified: June 29, 2023

ORDER FULFILLMENT TIME

Our hours of operation are Monday through Friday, 8am – 5pm EST (not including holidays). 
Although we strive to fulfill and ship all orders the day it is received, there are certain variables that may extend this turnaround time – for example, holidays. Additionally, it is important to note that orders placed after 2pm EST will not ship until the next business day. As such, if an order is placed on a Friday, it will not ship until Monday. 
Transit times are dependent on the shipping method chosen during checkout and the distance of your delivery location from our warehouse.     

DISCREET SHIPPING

We take your privacy very seriously, so the following precautions are taken to ensure no one gives your special package a second look! 
All orders are shipped in a plain brown box or padded envelope free of any logos or recognizable features. Additionally, shipping labels are nondescript, displaying the sender's name as Metro. Should you require additional discretion when shipping your order, please contact support@mensexgear.com, referencing your order number in the subject line. 

SHIPPING WITHIN DOMESTIC US 

Domestic orders are shipped through via FedEx. Tracking information is always provided and traceable through the carrier. Packages are dispatched uninsured. Should you require insurance for your parcel, please contact  support@mensexgear.com, referencing your order number in the subject line. Please note, additional fees will apply to insure your package. 
MenSexGear is not liable for any lost, stolen, or damaged packages, including those shipped to an APO, FPO, or PO Box. 

WORLDWIDE SHIPPING 

International orders are shipped via FedEx International. Prices are calculated using live rates and dependent upon the weight and size of the order along with its destination address. Packages are dispatched uninsured. Should you require insurance for your parcel, please contact support@mensexgear.com, referencing your order number in the subject line. Please note, additional fees will apply to insure your package.
Tracking information is always provided and traceable through the carrier. Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. MenSexGear is not responsible for any lost, stolen, damaged, delayed, or detained packages. 

SHIPPING EXCLUSIONS

We have instituted automatic filters in the checkout process that prevents us from shipping to prisons, schools, or places of worship. If you believe your address is triggering one of these filters, please contact support@mensexgear.com.  

UNDELIVERABLE PACKAGES

Should your order be returned to us as undeliverable (due to an incorrect address, missing apartment number, etc.), we will notify you by email. Should it be determined that the delivery problem was due to an error on the part of MenSexGear.com or the carrier, then we will either replace your order or issue a refund.